Please read these Terms carefully before you start to use our website or download our application, as these will also apply to your use of our website and application as well as the purchase by you of any products listed on our website or application (Products). Granting you access and use of our website and application is based on the assumption you have read, understood and accepted these Terms. If you do not agree to all or part of these Terms, you must not use our website or application.
Please note that where we offer services on our website or application - including but not limited to the provision of dinners, book clubs and trips - additional terms and conditions shall apply. Such additional terms and conditions shall be provided to you prior to purchase.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1 Our website and application are managed and maintained by Vinaya Technologies Ltd, with registered office at 5 Standard Place, Rivington Street, London, EC2A 3BE, United Kingdom, Company Registration No: 08766611.
1.2 Contacting us if you are a consumer:
1.2.1 To cancel a purchase of any Product in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. You can send us your written notice either by post to Vinaya Technologies Limited Sales Department (5 Standard Place, Rivington Street, London, EC2A 3BE, United Kingdom) or by email at firstname.lastname@example.org, giving details of your order to help us identify it. Please be aware that a handling charge of £15 may be applicable for cancelled orders where handling, postage and packaging has ensued (unless you are a consumer electing to use your right to cancel as set out in Section 8). If you send us your cancellation notice by e-mail or by post, your cancellation will be effective from the date the email or the letter was sent to us.
1.2.2 Any notice or other communication given by you to us, or by us to you, shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
1.2.3 Advice about your legal right to cancel the purchase of any Product is available from your local Citizens' Advice Bureau or Trading Standards office.
1.2.4 If you wish to contact us for any other reason, including because you have any complaints, please contact our Customer Services team by telephone at +44 (0)203 818 3258 or by email at email@example.com
1.2.5 In the event that we need to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us in your order.
1.3 Contacting us if you are a business:
1.3.1 You may contact us by telephoning our customer service team at +44 (0)203 818 3258 or by e-mailing us at firstname.lastname@example.org.
1.3.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
2. OUR PRODUCTS
2.1 The images of the Products on our website and application are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The colour of your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website and application have a 2% tolerance.
3. USE OF OUR WEBSITE AND APPLICATION
3.1 If you are a customer, the access to and use of our website and application, including purchases by you on our website and application, must be carried out exclusively for personal purposes and should in no way be connected to any trade, business or professional activity.
3.2 You agree to use our website and application for lawful purposes only and in a way that does not infringe upon anyone’s rights or restrict/inhibit anyone else’s use and enjoyment of our website or application. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of a dialogue within our website or application.
3.3 We do not guarantee that our website and application, or any content on them, will always be available or be uninterrupted. Access to our website and application is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website or application without notice. We will not be liable to you if for any reason our website or application is unavailable at any time or for any period.
3.5 As part of these Terms, we are granting to you a non-exclusive, non-transferable, non-sublicensable, revocable, limited licence to access and use the application on your device. If you breach any part of these Terms, this licence and your authorisation to use the application will automatically and immediately terminate and you must immediately stop using the application.
4. USE OF YOUR PERSONAL INFORMATION
5.1 In order to use some of the features or services made available on our website and application you will need to register. When you register you are required to provide information about yourself that is accurate and complete in all respects. Should any of your information change at any time, please notify us as set out in Section 1. Vinaya Technologies Limited also has the right to change registration requirements at any time.
5.2 The account password you provide should be unique and kept secure, and you must notify Vinaya Technologies Limited immediately in the event of any security breach or unauthorised use of your account.
6.ORDER, ACCEPTANCE AND PAYMENT
6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Before your order can be finalised, we must receive cleared funds or confirmation of the authorisation of the payment.
6.3 Once payment has been received, we will confirm our acceptance by sending you an e-mail to your email address previously provided (Order Confirmation). A legally-binding contract (Contract) between us under which we will sell Product(s) to you will only be formed when we send you the Order Confirmation.
6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because we cannot meet your requested delivery date, or because of an error in the price on our website or application, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount charged as soon as possible.
7. OUR RIGHT TO VARY THE TERMS
7.1 We amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
7.2 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return any relevant Products you have already received at your own costs and we will refund the price you have paid for the Products.
8. CONSUMERS’ RIGHT OF REFUND AND RETURN
8.1 We hope you love your Products as much as we do. However if you are a consumer, you have a legal right to cancel a Contract during the period set out below. You can notify us of your decision by contacting us on the details provided in Section 1.2.
8.2 Please note that this cancellation right does not apply in the case of Products which are special bespoke orders.
8.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.
8.4 Your deadline for cancelling the Contract and claim a refund or return the Product is the date 14 days after the day on which you receive the Product.
8.5 Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products if this has been caused by unreasonable handling. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unreasonable way, you must pay us an appropriate amount.
8.6 We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
8.6.1 if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see Section 8.8 below.
8.6.2 if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
8.7 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the Product to us.
8.8 Please return Products to the following address with the package labelled “ALTRUIS RETURN: Vinaya Technologies Ltd, 5 Standard Place, Rivington Street, London, EC2A 3BE, United Kingdom. Please ensure that you clearly print your return address details on the package.
8.9 We will issue refunds to the credit card or debit card used by you to pay.
8.10 If you need to return a Product to us because you are cancelling your Contract:
8.10.1 Then you must return it to us without undue delay at the address provided above and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; and
8.10.2 Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.
9. RETURN AND REFUND FOR BUSINESS CUSTOMERS
9.1 If you would like to return a Product and receive a refund, you must first email VINAYA Customer Happiness at email@example.com. Please note that you must request a refund within 14 days of receiving the Product.
9.2 If you purchased your Product through the Express Checkout then you must send an email to firstname.lastname@example.org, stating your Invoice/Order Number and the Product(s) you wish to return. Your Invoice/Order Number is stated on the Order Confirmation/Invoice email you received when you purchased the Product. Your request will be submitted to our Customer Service Team who will determine whether or not you are eligible to receive a refund.
9.3 If your request is successful you will receive a refund confirmation email within 48 hours. You must then return the Product to the address provided at Section 8.8 above within 7 days to be considered for a refund. Please ensure that you clearly print your return address details on the package.
9.4 The Product must be sent in the same condition it was sold, and in the original packaging complete with proof of purchase and tags still intact. The package must be labelled ALTRUIS RETURNS. We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the Product by recorded delivery to track its progress. Vinaya Technologies Limited cannot reimburse your shipping costs and will not be held responsible for Products lost or damaged in transit.
9.5 We cannot issue a refund or exchange on Products that are incomplete, damaged or in an otherwise used condition. If you do not return your Product within 14 days we will no longer be able to offer a refund. You are still welcome to return your purchase within 28 days of receipt but we are only able to offer an exchange or credit note. Credit notes are issued in the name of the cardholder from the original purchase and are valid for 12 months. You can redeem a credit note against Products on our website or application.
10.1 If you would like to exchange your Product for another Product up to or of the same value please log in to your account and view your completed order. You can then select REQUEST EXCHANGE on the Product(s) you wish to return, and submit the details of the new Product you would like to exchange it for. Whether or not your request will be fulfilled is subject to availability.
10.2 If you purchased your Product through the Express Checkout without signing in to a customer account then you must send an email to email@example.com, stating your Invoice/Order Number and the Product(s) you wish to return and exchange.
10.3 Your Invoice/Order Number is stated on the Order Confirmation/Invoice email you received when you purchased the Product. Whether or not your request will be fulfilled is subject to availability.
10.4 Please note that you must request an exchange within 7 days of receiving the Product. We do not accept changes more than 7 days after the delivery date. Once your exchange has been confirmed you will receive an Retail Merchant Authorisation (RMA) number by email within 48 hours. You must then return the Product to the address provided at Section 8.8 above within 7 days.
10.5 Please ensure that you clearly print your return address details on the package. Products returned to our office will be inspected by our Quality Control department on arrival. Please note that we cannot exchange Products that are incomplete, damaged or in an otherwise used condition. The Product must be sent in the same condition it was sold, and in the original packaging complete with proof of purchase and tags still intact. The package must be labelled ALTRUIS RETURNS.
10.6 If you are a business customer, we recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the Product by recorded delivery to track its progress. Vinaya Technologies Limited cannot reimburse your shipping costs and will not be held responsible for Products lost or damaged in transit. You will be notified by email once your exchange has been cleared, and your new Product will be delivered to you free of charge.
11.1 As part of our insurance requirements and quality control procedure, before any Product is shipped it is inserted into the correct packaging in the presence of a suitable individual and duly sealed. Delivery will be made to the address specified in the Order Confirmation. Vinaya Technologies Limited reserves the right to restrict the delivery of Products to certain areas.
11.2 We will contact you with an estimated delivery date, which will be within 30 (Thirty) days after the date of the Order Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See Section 16 for our responsibilities when this happens.
11.3 Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
11.4 You own the Products once we have received payment in full, including any applicable delivery charges.
11.5 For specific product shipping and delivery procedures which apply to business customers, please consult our Shipping Policy for Business Customers and read it carefully. The information provided in our Shipping Policy for Business Customers forms an integral part of these Terms and shall be deemed to be fully read and accepted by you at the time your order is made.
12. PRICE OF PRODUCTS AND DELIVERY CHARGES
12.1 The price of each Product will be as stated on our website and application at the time the order is submitted. Prices shown on our website and application are in British Pounds Sterling (GBP), Euros (EUR) or US Dollars (USD). Prices are inclusive of VAT at the applicable rate, unless you have selected an alternative country where VAT is not chargeable.
12.2 Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before orders are accepted, or the Products are subject to markdowns at any point during the selling period. If we discover an error in the price of any of the Products offered we will contact the relevant customers to resolve the situation.
12.3 Our website and application contain a large number of Products. It is always possible that, despite our best efforts, some of the Products on our website or application may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12.5 If you are a business customer: Product pricing does not include the cost of delivery and freight insurance, as that cost is dependent upon the value of the Product(s) purchased and so is advised in addition to the prices stated.
12.5.1 If you are purchasing from a country identified in Section 18 as Delivered Duty Paid (DDP) we will incur relevant import duty and tax. These costs are included in the final purchase price.
12.5.2 If you are purchasing from a country identified in Section 19 as Delivery Duty Unpaid (DDU), you will be charged for the Products purchased and shipping costs only. It is recommended that you contact your local customs authority prior to purchase completion in order to determine a landed cost price.
13. LIMITED WARRANTIES
13.1 Subject to the following provisions of this section, we provide a warranty that on delivery and for a period of 12 (twelve) months from delivery, the Products shall be free from material defects.
13.2 The aforementioned limited warranty is given by us subject to the following condition: we are not under liability to you for any loss, damage, costs, expenses or other claims in respect of:
13.2.1 any defect arising from fair wear and tear;
13.2.2 any defect arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
13.2.3 failure to operate the Products in accordance with the user instructions;
13.2.4 misuse or alteration of the Products without our approval;
13.2.5 any alteration or repair by you or a third party who is not one of our authorised repairers; or
13.2.6 Products not manufactured by us, in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Vinaya Technologies Limited.
14. OUR LIABILITY IF YOU ARE A CONSUMER
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
14.2 We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
14.3.1 death or personal injury caused by our negligence;
14.3.2 fraud or fraudulent misrepresentation;
14.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
14.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
14.3.5 defective products under the Consumer Protection Act 1987.
15. OUR LIABILITY IF YOU ARE A BUSINESS
15.1 Nothing in these Terms limits or excludes our liability under the same circumstances as specified in Section 14.3 above.
15.2 Subject to Section 15.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
15.2.1 any loss of profits, sales, business, or revenue;
15.2.2 loss or corruption of data, information or software;
15.2.3 loss of business opportunity;
15.2.4 loss of anticipated savings;
15.2.5 loss of goodwill; or
15.2.6 any indirect or consequential loss.
15.3 Subject to Section 15.1 our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid by you for the Products.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Section 16.2.
16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
16.3.1 we will contact you as soon as reasonably possible to notify you; and
16.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17. OTHER IMPORTANT TERMS
17.1 We may transfer our rights and obligations under these Terms or a Contract to another organisation. You may not transfer your rights and obligations under these Terms or a Contract without our prior written consent.
17.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.4 If you are a consumer, please note that these Terms are governed by and construed in accordance with your local law andthe jurisdiction of your nationalcourts.
17.5 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
18. DELIVERED DUTY PAID (DDP) COUNTRIES
Andorra, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Puerto Rico, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
19. DELIVERED DUTY UNPAID (DDU) COUNTRIES
*All countries not listed in Section 18
The rules below are applicable to all competitions, promotions, games, votes, offers or other similar commercial offering (referred to herein as 'competition') conducted by or on behalf of Vinaya Technologies Ltd until further notice or until amended.
These rules will be deemed incorporated in each competition except to the extent that any specific instruction in a competition (hereafter called the 'competition instructions') provides otherwise, in which case the competition instructions shall take precedence.
By entering the competition, entrants (or voters for a particular entrant) together with any other member of the public involved (all such persons being referred to as 'entrant') hereby agree to be bound by these rules as amended from time to time, and by any competition instructions.
It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with these rules could lead to their disqualification without reasons being given or opportunity for challenge.
1. The Judges shall, unless provided otherwise in the competition instructions, be the CEO for the time being of Vinaya Technologies Ltd and/or his/her nominated representative(s), and "Judges" herein shall mean such person or persons. In the case of a competition involving the judging of skill there shall be at least one judge independent of Vinaya Technologies Ltd and any promoters, and the identity of that Judge may be given in the competition instructions. The identity of the Judges may be requested by sending a stamped addressed envelope to Customer Happiness, Vinaya Technologies Ltd, 5 Standard Place, Rivington Street, London, EC2A 3BE, UK.
2.1 The general principle is fairness: entries or votes should be made or cast fairly. If, in the opinion of the Judges this principle has been flouted, they can declare any entries or votes invalid, void the competition, change the competition instructions, or adjust the entries or the voting to achieve fairness, as they think fit. The competition instructions may carry a specific indication, but in the absence of such an indication, only one entry/ vote per entrant (or household, computer or other unit as appropriate) will be permitted.
2.2 The decision of the Judges over every instance shall be final and unchallengeable and in their absolute discretion they may declare void any entry/ vote or the competition itself should they consider that there are no entries reaching a required standard, whereupon they can award prizes or not as they think fit. Judges shall have the right, at their discretion, to change the rules of a competition while it is running if it appears to them that it would be equitable or appropriate to do so, including the extension of the closing date whereupon there will be an announcement of any such extension at the first reasonable opportunity. No correspondence will be entered into or comment issued on any matters concerning any competition, and no reasons given for any decision made by the Judges.
3. All competitions are open to UK residents aged 18 or over unless any other age restriction is specified or implied. Where entrants are required to enter in one of several age categories, the applicable category shall be that appropriate to their age on the closing date of the competition. Entrants should, if under 18, obtain permission in advance from their parent or guardian and be able to demonstrate that to the Judge's satisfaction. Employees of Vinaya Technologies Ltd, regular contributors and contractors, the promoters and individuals connected with any company involved in the competition, agents and members of the immediate family of the above people will not be eligible to participate.
4.1 All entries must be made on the official form. They must be clearly marked with the entrant's name, address, email address and telephone number if requested. Any illegible, mutilated, altered, corrupted or multiple entry may be disqualified.
4.2 Entries must be made in accordance with the competition instructions. They are invalid if they are received any later than the specified closing time (which shall be London date and time).
4.3 In the case of token collect or voucher promotions, only originals are valid. No tokens or vouchers are redeemable for cash. The provisions of Rule 11 apply to such promotions unless expressly excluded.
4.4 All questions must be answered and all other entry requirements fulfilled, including in any ‘pay to enter’ competition each entry must be accompanied by the appropriate entry fee or proof of purchase as appropriate.
4.5 Proof of submission or of posting of a form will not constitute proof of delivery and no responsibility will be accepted for lost, corrupted, delayed or mislaid entries.
4.6 The winner will be chosen in accordance with the competition instructions and the exercise of their residual discretion by the Judges, and either will be the first correct entry drawn from the total entries or all entries will be examined and the prize awarded to the entry that the Judges consider to be the best.
4.7 Other prizes will be awarded in accordance with the order of priority as stated in the individual competition.
5. Vinaya Technologies Ltd reserve the right to publish the names of the winners and runners-up, and the winning entries themselves, and all winners are required to give their full co-operation to all requests by Vinaya Technologies Ltd or a promoter in connection with publicity for the competition, their entry, the prize or otherwise.
6. Vinaya Technologies Ltd shall have the following rights over all winning entries:- the exclusive, irrevocable, worldwide licence to first publication; and a non-exclusive licence to publish, syndicate, distribute, reproduce and exploit the material in all present and future media and formats and to sub-license these rights to others. Entries, however submitted, will not be returned by Vinaya Technologies Ltd .
7. There will be no cash or other alternative to the prize offered and prizes are not transferable.
8.1 Vinaya Technologies Ltd will not be liable for any circumstances beyond its reasonable control that prevent the competition being fulfilled, a winner or winners being chosen, or any prize being taken up or fully enjoyed by a winner. Vinaya Technologies Ltd excludes liability to the extent permitted by law for any cost, claims or losses howsoever caused that arise by reason of any person's entry into a competition or the award, or non award, to them of a prize. In the event of any error, whether printing, technological or otherwise, which affects the competition in any way, the Judges reserve the right to administer the competition as though the error had not occurred.
8.2 If any winner of a competition is unable to take up a prize for any reason, or if Vinaya Technologies Ltd has not been able, after making reasonable efforts, to make contact with the winner, Vinaya Technologies Ltd reserves the right to award that prize (without notice to the first winner chosen) to an alternative winner, in which case the first winner chosen shall not be eligible for any share of the prize whatsoever. Vinaya Technologies Ltd shall not have any liability in such eventuality.
9. Where necessary in order to determine an outright winner or winners in a competition, the Judges reserve the right to require that entrants take part in an eliminating contest (or 'tie breaker'). If for any reason there are more winners than prizes, whether or not that has arisen as an unforeseen eventuality or is part of the competition structure, the Judges reserve the right to conduct a draw to determine the winner or winners of the prizes.
10. In any competition where there are only a limited number of prizes, unless it is otherwise provided no purchase of a VINAYA product or otherwise is necessary for entry, except in competitions of skill or where competition instructions clearly specify otherwise.
11. Names of major prize winners will be available on receipt of a request enclosing a stamped addressed envelope to: Customer Happiness, Vinaya Technologies Ltd, 5 Standard Place, Rivington Street, London, EC2A 3BE, UK, and this information may be published on the website at the Judges' discretion.
12. Entrants may be asked to indicate their wish, by ticking or checking a box provided in the competition instructions or otherwise, to receive or decline to receive communications with information or carefully selected commercial opportunities from Vinaya Technologies Ltd or agents on their behalf. Vinaya Technologies Ltd will hold any personal details it is entitled to hold on its own or a duly authorised agent's registered database for the purposes of optimising its editorial and commercial offering to customers and website users, actual or potential. Entrants may also be asked to indicate their consent to have that data used from time to time by other carefully selected organisations who may be licensed by Vinaya Technologies Ltd to use it.
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